Permanent Reports!

So here's a problem we've heard complaints about over and over again:  therapists want to have long-term access to their reports!  In the past, though, this just hasn't been possible through therapylog.com.  We only have so much server space, so we've always had a policy of deleting all generated reports every sunday to make sure we don't run out of storage space for new ones.

Well, that problem is now in the past.  Thanks to some long work from all members of our development team over the past few months, new reports from 4/14/2010 and onwards will be stored off-site to be available to you for as long as you want them.  They don't disappear until you press the "delete" link for that report on your homepage.  The reports links in your homepage and in your email will now point to an s3.amazonaws.com address rather than the "therapylog.com" one you're used to seeing because we're using amazon's storage service to keep these documents stored for us indefinitely.

Thanks to everyone who made this suggestion for being persistent, and know that although sometimes it can take a while to get these large infrastructure requests handled, we always try not to let them get buried under the constant pressure of things that need to be done right now.

We always love hearing from our users, so if you have an idea for changes to therapylog, we want to hear what you have to say!  Leave us a comment here on the blog, or you can always email us through your normal customer support channels.

~Ethan

Two small things, but take note

Over this last weekend, I received two requests for small changes that I thought were worth mentioning here on the blog.  These shouldn't largely affect how you do business, but they're important to know about:

1) In the past we've used a "Consult Only" flag on caseload records to indicate a student that was not to be billed for. That worked really well, but in the case of one of our therapists, she was providing services for a student for one year, and then after an IEP meeting the student became "consult only". That's normal, but in therapylog.com by marking the flag to say "this student is consult only for me", it prevented her from having any services from last year billed. I've made this flag into a date field so that now, as a therapist, when editing a caseload record you actually indicate the DATE that the consult only transition took place. All services before that date will be billed normally, all after will not. See the screenshot below.

2) When adding a student to your caseload, you usually just type the name in and pick from a list of matching students. For performance issues, we've limited the results set in the name finder to 5 names. One of our therapists, though, was having trouble because her district has 6 kids with the same first and last name, and the one she wanted to add wasn't showing up (because we only show 5 results). In order to combat this, I've increased the max to 7. See the following screenshot:

Do you have another little thing that's bothering you that you'd like to see fixed?  Hey, that's what we're here for!  Let us know, we're usually willing to make these little adjustments pretty quickly.

~Ethan